Data Collection
We collect your information which includes contact details, name, e-mail address, and so on, as well as billing and shipping details (credit card number, visa card number shipment address, etc.). We are solely responsible for all your information that you provide us when you sign up for our newsletter or create a personal profile.
Personal Data:
We gather information in order to maintain our commitment to you and to provide you with the exceptional services you deserve. This includes marketing and related information like new designs and launches, promotional offers etc. We may analyze your information in order to provide you with relevant offers and information. We will only keep your details as long as it is necessary and allowed by law. Your private details will remain confidential.
WHAT ARE YOUR RIGHTS?
You reserve the right to be informed regarding the confidential information that we retain. You can request for your data to be changed or erased if it is incorrect, incomplete, or irrelevant.
COOKIES:
A cookie is a small text file that is stored to and accessed from your mobile device or computer during subsequent visits. Keysha uses cookies to optimize and simplify your website visits. Keysha.store does not use cookies to store your information or to provide your data to third parties.
Cookies are classified into two types: permanent and temporary (session cookies). Permanent cookies are files that are saved on your computer or mobile device for a period of no more than 12 months. Session cookies are temporary cookies that are erased when you close your browser session.
We use Session cookies when you use the product filtering tool and to verify if you are logged in. Permanent cookies are used to remember your start page preference and to save your information. You can simply erase cookies from your computer or mobile device by using your browser.
RETURN & EXCHANGE POLICY:
Customer satisfaction is our top priority. If you are dissatisfied with your purchase, we will cooperate with you to resolve the problem. Any product returned in saleable condition with the receipt and original packaging will be gladly exchanged. Please keep in mind that the color of the product may vary depending on your laptop’s screen settings and photography lighting. Furthermore, any fabric pieces or patches included in the package are listed in the website’s product description. We will only accept items for exchange/return if they have manufacturing defects, wrong sizes, or shipment of the wrong products.
There will be no additional payment for exchanging the same article, however, the exchange will be entirely based on the article’s availability. Exchanging with a different piece of article is also possible, however, the customer will be responsible for the additional cost of the exchanged article.
Within 7 days after your purchase, feel free to contact our customer care number, UAN (111 – 786 – 333) or WhatsApp us at 0300 – 8237597 .
Or, you can email us at customersupport@keysha.com.pk.
After receiving your exchange/return request, your order will be reviewed by our relevant team and you will be offered an exchange (depending on the availability of the article)
Keysha’s online and retail stores are the only places where you can exchange or return items.
Refund:
We do not have a return policy; however, if the article is not available or if the received item is defective, the online team will offer a coupon for the same amount, which may only be used online. Or In case of any inconvenience, you can refund within two days.
Order cancellation:
You have the option to cancel your order at any moment before it is shipped. After your order is dispatched, you will receive an email with a tracking number to keep you updated with your order.
- Keysha has the authority to cancel your order for a number of reasons, including stock unavailability, payment refusal, or pricing inaccuracy.
- There will be no refunds or exchanges on discounted items.
